Frequently Asked Questions

House floods are never fun, but when they happen you need to know what to do.


Most reputable contractors are conducting repairs in the scope of insurance prices. With that being said, most people are choosing their contractors based on trust and projected timeframes.

can Water damage occur in unexpected places

Insurance agencies prefer to work
with trained professionals when it comes to water damage restoration because they know the repairs will be done correctly. Only a technician with experience can understand the possible hidden areas where water damage may have occurred.

WHat to do if you suspect water damage

Whether your problem is blatant or
hidden, follow these steps to ensure the safety of your family or workers and lessen the effects of water damage:

1. Shut off or unplug any electrical devices to prevent shock.

2. Have the cause of the damage repaired immediately. If you need
emergency assistance, call a water damage restoration specialist like

3. Remove standing water and
open doors to speed drying and lessen harm.

What are the two types of policies that insurance companies issue?

Replacement Cost Value (RCV) or Actual Cash Value (ACV). 

RCV is the cost to replace damage to the building. This means that the depreciation is eligible to be released after the restoration has been completed.

ACV means that the insurance company calculated a deprecation rate that will be deducted from the payout, and the depreciation is not recoverable. This type of policy is, obviously, not preferred; customers are oftentimes unaware of the implications of agreeing to an ACV policy.

There are some items (like carpeting and personal property) that are always adjusted on an ACV basis. Carpeting can lose between 10 to 14 percent of its value each year, but this can be depreciated less if the carpeting is high quality.


The moment water infiltrates your home or business damage begins. It doesn't matter if its from a leaky roof or broken plumbing, if the problem becomes large enough, serious safety and health issues can result.

I had a valuable collection of baseball cards that was destroyed. How can I expect to be paid for this loss?

It is fairly standard that flood insurance policies will pay no more than $2,500.00 for the following items:

  • Artwork, collectibles, photographs, memorabilia, porcelain, decorative items and sports cards
  • Autographed items or rare books
  • Jewelry of any kind, including watches
  • Any item containing fur which represents its principle value
  • Personal property used in a business

What is not covered under a flood policy?

See Section IV.5 in your policy.

Damage caused by moisture

  • Mold or mildew that could have been avoided
  • Precious metals, currency and valuable papers (i.e. bonds and stock certificates)
  • Belongings outside of a building such as trees, plants, wells, septic systems, walkways, decks, fences, patios, hot tubs and swimming pools
  • Temporary housing
  • Financial losses caused by business interruptions due to lack of use
  • Most self-propelled vehicles and their parts (cars and golf carts)